Go to your Habbo Profile and click on 'Re-send verification email'.

We'll send another verification email to the email address you gave when you created your Habbo.

To report someone behaving in an unacceptable way in Habbo, use the Call For Help. Click the yellow ? in the top-left of your screen, then click the 'Help' button.

You must be in a room to send a Call for Help.

For issues requiring checks into your account records, such as log-in or furni-related issues, please use the Habbo Help Tool Email option.

Before you email us, check the Frequently Asked Questions (FAQs). You're likely to get the answer you're looking for right away.

Note: If you have an AOL, Hotmail, or Yahoo email address, your junk mail filter may reject our response and you won't receive a reply. Please try another email address if so.

Free email services, such as Hotmail or Yahoo, are often targeted by spammers. Because of this, they use strict junk mail filters to control emails. Because we send out a large number of emails, mail from Habbo can be identified as spam by mistake.

If you haven't received a reply in your Inbox for several days after using the Habbo Help Tool, check your Junk Mail folder. Sometimes your emails are automatically deleted in the junk folder after 5 days, so it's a good idea to check daily.

Also check your junk mail settings to make sure it's not deleting junk mail immediately.

Note: You might like to add our email addresses to your Safe Address Contact List :
· mailman@habbogroup.com
· mailings@habbohotel.com.sg
· auto-contact@habbo.com.sg
· mailings@habbohotel.com

You can contact Habbo through the Habbo Help Tool Email option.

Note: Before you email Habbo, read through the FAQs. You may get the answer you're looking for right away.

We treat each email as a separate issue with its own ticket number. Sending more than one email about the same topic will delay our response to you as we collate all your emails.

Our local Sulake office picks up your emails and will respond within 2 to 3 working days.

Player Support handles issues and questions about your Habbo account that cannot be answered by reading the FAQs.

When contacting us through the Habbo Help Tool, select the type of issue you're experiencing from the drop down list. This will help us assist you faster.

Your email address needs to be verified in order to use the Habbo Help Tool.

Note: Every single email is treated individually with a ticket number. Sending more than one email about the same issue will slow down our response to you. If you need more info after we respond, reply to the email we sent you rather than create a new one.

Here are some examples:

I can't check into the hotel/I've a technical problem - For Internet browser, firewall and Shockwave-related issues.

I think I'm banned - If you think you've been wrongly banned, explain in detail what happened and why we should reduce the ban. No grovelling please. :) Also, we only communicate with the banned Habbo. We can't discuss the ban with a friend writing on their behalf.

I think someone has stolen my account - Change your password immediately! Give us a detailed account of what Furni and when it went missing. We don't return scammed Furni. The safety of your account is your responsibility. Scammed Furni traded to other innocent Habbos is theirs legitimately and we can't take it away from them.

I've got an idea - For those brilliant light bulb moments!

I'm having Habbo Credits problems - For purchasing or voucher redemption problems. For our investigations, we need the purchase method and all details, e.g.: voucher code, credit card transaction number, mobile number, money order serial number, Habbo scratch card serial number, etc.

I want to submit a fan site - Have a Habbo fansite you want us to consider for official status? Choose this.

Report dangerous behaviour - To report behaviours that we need to take immediate action on or keep an eye on.

None of the above - This is mostly for business enquiries and not used by Habbo players.

I'm having trouble creating a new account - Use this if you're a first-timer having trouble registering. If you're an existing player, you probably don't have the same type of tech or navigation issues, so use the other options.

Parent (check-box) - Check this option if you're a parent writing on behalf of your child's Habbo account. We require the Habbo's email address as verification. If you can't get hold of it, click 'proceed' 3 times, to view other procedures for inquiry.

NOTE: If our auto-reply to your email isn't answering your question, please make sure that you reply to us again, or we will assume that our auto-reply has answered your query.

This is mostly because your email is being answered by a caring human being in your local office, rather than a remote customer service centre. We can usually answer your email in a few working days.

Other reasons could be:
· Your Inbox is full. Clear your emails.
· Due to the volume of email replies we send out per day, some email systems like MSN Hotmail, AOL, or Yahoo, may silently reject our replies or move it to your junk mail folder. Check your Junk Mail folder. If you've received nothing after 3 days, try an email address from another email provider, such as Gmail.

Your local Sulake office is staffed by CheshireCat, DoeLee, Appledoe, and Tallespin.