If you are have a question or problem regarding safety, then you should read through these Frequently Asked Questions.

Is it ok for me to give out my personal details?

You should never share your personal details, like your name, phone number, home address, name of school, email, or MSN, with anyone in Habbo. There are a lot of people pretending to be someone they are not.

This is what the Habbo Console is for: so you can contact your Habbo friends without necessarily sharing personal information.

If you're caught asking for or giving out your personal details, or someone else's personal details, you may be banned from Habbo Hotel.

What do I do if I've been scammed?

If you are witnessing a scam in progress, use the Call For Help tool to report immediately. Don't wait until the scam is over before telling us. We won't be able to do anything about it because we can't ban anyone without proof. When you use the Call For Help, we are able to get evidence so that we can take appropriate action against the scammers. This will save you the time and trouble of giving us evidence.

If you've made the mistake of giving out your password, then change your password quickly. You can do this by entering the Habbo Hotel and going to Account Settings. Click on My Password and fill out the information required. You'll need to remember the date of birth you used when you created your Habbo.

To be safe, never change your password into something that another Habbo told you to. Your account can be stolen by a scammer, and all your Furni could be taken away.

If you can't remember your password, you can request for a password reset automatically by using the Habbo Restore tool

What should I do if someone asks for my password?

Send a Call For Help to report the Habbo to the moderator on duty, then leave the room.

What should I do if I think someone knows my password?

You should change your password immediately. You can do this by clicking on Account Settings on the Habbo homepage and then going to My Password. Fill up all the necessary information, including the date of birth you used when you created your Habbo. You can't change your password if you don't have the date of birth.

Alternatively, if someone else changed your password and you can't get into the Hotel, you can use the Habbo Restore tool to request for a new password immediately. The new password will be emailed directly to the email address you used to create your Habbo.

NEVER change your password to something someone else told you to. They could steal your account and all your Furni. If someone asks for your password or tells you to change it into something else, please report it to the moderator on duty by clicking on the Call For Help icon and then leave the room.

If I type my password will it come out as 'bobba'?

No, your password will appear as a normal word and will not register with the Bobba Filter. There are simply too many passwords for us to keep track of, and the security of your password is your responsibility.

If someone tells you that your password will be automatically filtered or that it will come out as ***** then alert the moderator on duty by using the Call For Help button and then leave the room.

What should I do if someone asks for my personal details?

It's against the Habbo Way to reveal personal information. If someone asks for your personal details, you can alert the moderator on duty by using the Call For Help tool and then leave the room.

Is it OK to reveal my ASL?

No. It's not safe to reveal your ASL (Age/Sex/Location) to other Habbos. Why not find other topics of conversation, like your favourite film or your favourite restaurant?

What makes a good password?

A good password combination contains a mix of numbers and/or punctuation marks, upper and lowercase letters, and is at least 6 characters long.

Can you advise me on computer safety?

The Habbo Hotel Staff, moderators, and even Habbos themselves are always talking about online safety and protecting your computer against spyware, keyloggers, and ad-ware. But if you're one of those Habbos who have absolutely no clue as to what these things are and what they can do to your computer, then here's a quick summary of what they are and how dangerous they can be for your computer:

Spyware: Software installed on a computer without the user's knowledge, which gathers information about that user for later retrieval by whoever controls the spyware.

Keylogger: A TYPE of spyware. It records all your keystrokes, and sends them back to the person who sent you the keylogger. The purpose is so the scammer can retrieve passwords you have typed, and anything else you have typed for that matter (e.g. credit card info). As you can see these are very unwanted, however a lot of bad Habbos tend to distribute these in order to get into your account and steal your furni.

Ad-ware: Any software application in which advertising banners are displayed while the program is running is called ad-ware. You may wonder why you get pop-ups when not even surfing the net, if that's the case you probably have ad-ware.

There are several programs out there that remove these types of infections. Some virus scanners can remove keyloggers, but not very many, as it's not a virus! You need the right program for the problem. An anti-spyware program would be the best option to remove these pesky files.

So first let's talk about SpySweeper! Spysweeper is a great program, and you can minimize it to your system tray to block spyware, tracking cookies, and ad-ware! This is one of the ONLY programs that can remove the dreaded SC-Keylogger. Here is the link to download the demo of
SpySweeper: www.webroot.com/consumer/downloads/

Another one of the best programs for removing spyware/ad-ware is Ad-Aware, which is designed to provide advanced protection from numerous malicious files and tracking components: www.lavasoftusa.com

Next is SpyBot S&D! A good spyware, ad-ware, and keylogger remover, it doesn't seem to catch much as SpySweeper, but it's free and does the job! Here is the link: spybot.safer-networking.de/en/index.html

Next we have BullGuard. This is a good spyware, ad-ware, and keylogger remover with a built-in firewall. BullGuard is a decent all-in-one program. Check out their website and specs on their programs: www.bullguard.com

Now that we have solved the pesky spyware problems, let's make sure we protect ourselves from old-fashioned viruses and trojans. AVG is arguably the best free virus scanner. Made by Grisoft, AVG is very easy to use, with numerous options, and free definition updates. When you register the free version, you need to give them a real e-mail address, so they can send you the activation code. Insert a lesser used secondary e-mail if you are wary, but keep in mind the activation code is sent to you, so you need access to the e-mail you register with. AVG can be downloaded here: www.grisoft.com/doc/71/lng/us/tpl/tpl01

Due to advancements in viruses and the security flaws of certain anti-virus programs, your software may be fooled into not picking up on the virus. By scanning from a remote source you can be sure you are free from all known viruses. Though these scans are time-consuming, they are highly recommended. TrendMicro offers a free, reliable online scan: housecall.trendmicro.com/housecall/start_corp.asp

If you are in the market for a firewall and have Service Pack 2, Windows offers a basic built-in firewall. However, if you are looking for something else, then disable Windows firewall (never have 2 firewalls running) and get ZoneAlarm. ZoneAlarm is an award-winning firewall that prevents known and unknown threats from reaching your PC: www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp

Having all these great software is nice, but always remember: safety starts with you! Don't ever download risky programs. if you don't know what it is, don't download it! Very common scams are to offer keyloggers on websites disguised as cheat or credit programs (which don't exist), or send these over instant messengers.

Still want some more information? Need more help? Visit HobTech.net ! You can visit the site to learn even more about online computer safety: http://www.hobtech.net/

What's the best way to be safe online?

Keep yourself super-safe on the Internet with Habbo's top 7 safety tips!

1. Personal stuff is personal! Keep your full name, address, phone numbers, photos and school name to yourself. You can be putting yourself in danger by revealing personal information.

2. Keep your pals in pixels. Never meet up with people you only know from the Internet, no matter how cool they are. If someone asks you to meet them, say 'No thanks!' and report them to an adult.

3. Can the cam. You have no control over your photos and webcam images if you share them over the Internet. They can be altered, posted anywhere and used to bully, blackmail or upset you.

4. Don't be scared to speak up. If someone is making you feel uncomfortable or scaring you with threats, report them using the Call For Help tool or speak to an adult.

5. Be a smart surfer. Websites which offer you free furni, Credits or pretend to be beta-hotels or staff homepages are all scams designed to steal your password. Don't click on them, don't give them your details, and never download files from them. You could be sharing your information with keyloggers or downloading viruses on your computer.

6. Learn to leave it. Some people use the Internet just to annoy others with abusive or disruptive behaviour. Don't give them the attention they want. Use the Ignore button on the irritating/harassing Habbo and get on with having fun!

7. It's cool to be kind. You'll have much more fun and make far more friends by being nice to others online and respecting that we're all different, but equal. Don't use gender or racial slurs against other Habbos; it's not the Habbo Way.