Habbo X was a small team which players could only apply to join at certain times of the year. Because the team was small, not every experienced player who wanted to help new Habbos could join and new players often didn't know where to find an X to get help. The Habbo Guide feature allows large numbers of players to join and work their way through 10 levels of badges which recognise their experience as a Guide. In addition, the Habbo Guide group makes it very easy for new Habbos to find the help they need.

Habbo Xs generally greeted and helped new players in the Welcome Lounge and game lobbies and could be recognized by their 'X' badge. Guides are experienced players who join the Habbo Guide group and accept invitations to go and help new players in their guest rooms. Guides are recognized by their animal badges, with each type of animal denoting a level of guiding experience.

Habbo X (or Habbo eXperts) was a team of experienced players who gave up some of their time to help new Habbos learn more about the game. The Habbo X team was replaced by the Habbo Guide group in July 2008.

If you are a new player, and you enter your guest room, you'll receive a pop-up message which asks if you would like company. If you choose to accept, an invitation will be sent to any of the Guides currently. If someone is available, they will visit you in your room. Because Guides need to be able to find you when you need their help, you will have to stay in your room after you've called for them.