If you're using an Intel Mac, go to the below link to download Shockwave for Mac OS X:
www.adobe.com/shockwave/download/alternates/#sp

Occasionally Mio users may experience getting disconnected from Habbo. If so, you would need to contact Singtel about your internet connection.

Step 1: Uninstall the old Shockwave by following the instructions here.

Step 2: Reinstall/install the latest version of Shockwave from here.

Note: Make sure that you disable your firewall when downloading Shockwave and Flash player, otherwise some important files might be missing during the download.

Occasionally, browser bugs may prevent you from logging in. You can resolve this by deleting the cookies.

Firefox
1) Log out of Habbo Hotel Singapore (close the window). Close all Firefox windows/tab except for one.
2) Click the 'Tools' menu; select Options'.
3) A dialog box will appear. Select 'Privacy'.
4) Click the 'Show Cookie's item.
5) Select one or more cookies you want to remove and click "Remove Cookie". Clicking "Remove All Cookies" will delete all cookies.
6) Close Firefox.
7) Restart Firefox and log back into Habbo Hotel.

Internet Explorer (IE7)
1) Log out of Habbo Hotel Singapore (close the window). Close all Internet Explorer windows except for one.
2) Click the 'Tools' menu; select 'Internet Options'.
3) A dialog box will appear. Select the 'Delete Files' button (may be under 'Browsing History')
4) In the 'Delete Browsing History' dialog box, click 'Delete Cookies'.
5) In the 'Delete Cookies' dialog box, click Yes.
6) Close Internet Explorer.
7) Restart Internet Explorer and log back into Habbo Hotel.

Now that the log in function is directly from the Habbo website instead of the hotel pop-up, you need to make sure you have cookies enabled in order to log in. If you don't, you may be caught permanently in log-in purgatory, where you type in your password, and all you see, over and over again, is the log-in page.

To fix this, enable your cookies - don't worry, these are the low-fat ones.

For Firefox:
1) Go to Tools > Options.
2) Click on the Privacy tab. Under 'Cookies', check 'Accept cookies from sites'.
3) If you don't want to allow cookies for all sites, but only for Habbo (your 'Accept cookies from sites' would be unchecked), then click the 'Exceptions' button, and add the relevant sites. Our sites are: 'habbo.com.sg', 'habbo.sg', 'habbohotel.com.sg', 'habbohotel.sg', 'habbo.com.my', 'habbohotel.com.my' to the Allow list.
4) Click 'Close', and then 'OK' to save your changes. Shut down all Firefox windows.
5) Try checking in to Habbo again.

For Internet Explorer 7:
1) Click on Tools > Internet Options.
2) Click the Privacy tab. Most of the time, your privacy settings will be at Medium, if you haven't already changed them.
3) Click the 'Sites' button. Type in 'habbo.com.sg', and then click 'Allow'. Do the same with 'habbo.sg', 'habbohotel.com.sg', and 'habbohotel.sg'.
4) Click 'OK' until all the dialog boxes are closed, then close all IE7 windows.
5) Try checking in to Habbo again.

Cookies are commonly used to remember small bits of information, such as your colour preference, or Habbo login name so you don?t have to re-enter it each time.

Habbo uses cookies to handle log-in information between the different web pages, so it is necessary for normal operation. If you don't have them enabled, you may be caught in a loop where you enter your password, but never actually see the logged in pages.

See the section on enabling cookies for more info

Anti-spyware will help you rid your computer of files such as viruses and trojans, but not all of them will detect other malicious files such as keyloggers or diallers. For this reason it's wise to run anti-spyware on top of your anti-virus and keep it regularly updated. Some great free anti-spyware programs include:

Ad-Aware SE Personal
Windows Defender

Click on this link.

The Shockwave version is displayed below the Shockwave Player logo.

The Flash version is displayed by clicking on the About tab by the Flash Player logo.

Note: If you don't see one or the other logs described above at the website linked to, it means you do not have that plug-in on your machine and you should let us know when you write in to us via Contact Us.

Internet Explorer
Click on the Help menu at the top and select 'About Internet Explorer'

Firefox
Click on the Help menu at the top and select 'About Mozilla Firefox'

Safari
Click on the word Safari in the top left of the browser and select 'About Safari'

Windows
Click on the Start button and right click on 'My Computer'. Select Properties and then the General tab.
OR
Click on the Start button and right click on 'Computer'. Select Properties
OR
If you have a shortcut on your desktop to either 'Computer' or 'My Computer', right click on it and select Properties

Macintosh
Click on the apple at the top left of screen and select About This Mac. Click on More Info, select Software and you'll see System Version.

The Habbo virtual world uses these internet addresses:
Server name: proxy-1.habbohotel.sg
IP: 203.208.244.137

Server name: proxy-2.habbohotel.sg
IP: 203.208.244.140

Your firewall needs to allow Habbo to use TCP port numbers of: 39000, 39001, 39002, 39003, 39004

A firewall is a program which acts as a barrier between your computer and the Internet. All firewalls block outsiders from connecting to your computer. A good firewall also limits which programs inside your computer can access the Internet, e.g. your web browser.

Some nasty people out there will try to get your IP address and then scan your computer for ways into your system. A firewall will block such attempts to get access and is therefore a 'must have' program for anyone who uses the Internet. Some free firewall programs include:

ZoneAlarm Personal Firewall
Comodo Personal Firewall

Sunbelt Kerio Personal Firewall is a 30 day trial with full functionality. After that period, some components will be disabled unless you purchase a licence. The major components will continue working however.
Sunbelt Kerio Personal Firewall

If you have firewall software installed and are experiencing difficulties, please read the Help for your software to find out how to give permissions for your web browser to access Habbo. It is unlikely the Windows XP firewall will block Habbo traffic.

Your network must be configured to allow Habbo access to the following Ports:

TCP ports in the range: 39000, 39001, 39002, 39003, 39004

At the following addresses:
Server name: proxy-1.habbohotel.sg
IP: 203.208.244.137

Server name: proxy-2.habbohotel.sg
IP: 203.208.244.140

Windows, just like any other piece of software, has updates and security patches which you should keep up-to-date with in order to improve the security of your system. In addition it has a number of services which, if not in use, are better off disabled so that you don't run the risk of being exploited through them.

Windows Messenger
Don't be confused, this isn't MSN. Windows Messenger is a service usually used if computers are networked, but can also be exploited by those on the Internet. You can safely disable Windows Messenger by following the instructions on Microsoft's website:
Disabling Windows Messenger on XP
Disabling Windows Messenger on 2000

Windows Update
If you haven't got Windows set to update itself automatically, it's essential that you check Microsoft's site regularly for updates:
Microsoft Update

To the normal home computer user, a virus is a piece of hacker software, designed to damage software on your computer. It may also be used to steal your passwords, make your computer send junk mail to people, or even attack another person?s computer.

Anti-virus software is supposed to find and remove viruses from your computer. Everyone should get it.

Anti-virus software is very affordable at student rates. If you do want to try something free, there are several options. Here are some links to companies providing online scan services.

Trend Micro
Bit Defender
Panda Security
Kapersky Lab
McAfee

Most reputable anti-virus software will update itself automatically over the Internet. It?s important that you ensure this is happening so the software can detect new viruses.

It's a good idea to scan your Windows based computer in Safe Mode as some nasty files bury themselves in your system when it's running normally and even if removed, can reappear next time you start up your PC. You can get into Safe Mode by rebooting your computer and pressing F5 until you see a menu. If you're intending to use online scans then you may need to select the 'Safe Mode with Networking' option from the menu which will enable you to access the Internet.

For more in depth information see www.hobtech.net, the Tech Team website managed by our Habbos.

Your desktop is probably set to show 800x600 pixels. A better size for Habbo is 1024x768 pixels. You may set this from the Windows Control Panel, Display settings.

If there is no option to increase the resolution to at least 1024x768, then try auto-hiding the Windows taskbar to give more space to the Habbo window.

Yes. However, the pop-up blocker introduced in the new Internet Explorer must be left to its default setting (Medium) or turned off. If you set the pop-up blocker to protect at High setting, you must separately allow pop-ups for Habbo Hotel.

PH = place holder. These boxes show when Shockwave (the programme used for Habbo graphics) cannot display what you have in our database. This could be for all kind sof technical reasons, such as your machine being low on memory, or the Internet being too busy.

To fix this - just reload and all your furni should show in its full glory. The boxes show that all your things are safe.

It may be full. Check the Hotel Navigator to see how many people are in it first. Public rooms can hold around 90 people, small guest rooms about 25 and large guest rooms about 50.

People move about a lot in the hotel though, so try again in a minute or two.

If there is a noticeable delay between you typing and the speech bubble appearing, it's probably due to the hotel being rather busy or high internet traffic at that time.

No. There are industry standard security measures in place to prevent un-authorized access to the game servers.

If you are not using AOL (see FAQ on AOL if you are), then try pressing Ctrl-R (Apple-R on a Mac), which should reload the hotel in a browser window with scroll bars. To avoid this problem set your browser so that the windows are not cascading - ie not getting further down the screen each time you open a new one.

The default browser supplied with an AOL connection does not display Habbo Hotel correctly.

You can still use AOL to connect - simply choose a different browser, such as Internet Explorer or Netscape.

Yes, with a little bit of work. The solution is a package called Wine at www.winehq.com

Habbo uses Adobe Shockwave as a plugin to Windows OS browsers. There are currently no plugins for Linux OS browsers.

Wine will allow you to install the Windows version of Firefox and the Shockwave plugin. Aside from Habbo, you can run other Windows based games, mostly with the same performance.

This looks scary, but it's just the standard pop up from Shockwave. Just tick the third box and it won't appear again.

When you see the 'disconnected' message, it means your browser has lost contact with the Habbo game server.

Some common causes are:
* Interference on your Wireless LAN (WLAN) causing brief drops
* Peak traffic on your Cable service causing long delays
* Static on phone lines causing poor ADSL connection

These problems may not be noticeable in normal web browsing, because the browser doesn't need the network after the page has been fully drawn.

You can reload by pressing the F5 key. Try a wired connection to test if you suspect wireless problems. You can listen for static on a ADSL line simply by picking up the phone connected to it. As a last resort, you might consider switching ISPs.

If you're a serious multi-tasker, try closing all applications (such as browser, word processor, spreadsheet, mp3-player). Now open just the browser and try Habbo Hotel again.

Buggy software on your computer could be slowly eating up all the memory. After a long time, the computer will run out of memory. Restarting may solve it.

If you have a more modern Windows computer with dual processors and you run Firefox, you may experience your Habbo client window freezing intermittently. We have come up with a solution for it! Unfortunately, you need to do it each time you start Firefox, but hey, it does solve the problem. :) So do the following?

When you have Firefox open and running:

1. Open Windows Task Manager (hold down Ctrl + Alt and tap delete once).
2. Select the Processes tab.
3. Sort by Image Name by clicking Image Name (this step is optional).
4. Right click firefox.exe and choose 'Set Affinity'.
5. Deselect 'CPU 1' and click OK.

Important note: You will need to repeat the above steps each time you open/close Firefox.

If you see a yellow bar saying 'Click to activate Active X', click on it and then press F5. Shockwave should begin installing itself.

If this does not work, this means that there is something wrong with the Shockwave software in your browser.

To remove/uninstall Shockwave, you can download an official Shockwave uninstaller here.

To add/re-install Shockwave, click here.

Note: Make sure that you disable your firewall when downloading Shockwave and Flash player, otherwise some important files might be missing during the download.

It may be caused by missing or incorrectly linked files in your browsers cache. Clearing the cache and reloading will solve the issue.

See the section on clearing cache in this section.

The main cause for invisible Habbos, invisible clothing, missing catalogues or consoles, is in fact missing game files. Clearing the cache and reloading will solve the issue.

See the section on clearing cache in this section.

We are constantly working to make Habbo Hotel run faster for you and have cool new stuff. This means that we have to change the whole client (the graphics you download to your machine to show you the hotel). Try pressing CTRL + R to reload (Apple + R on a Mac) and if it still doesn't help, try clearing your cache.

See the section on clearing cache in this section.

If you can't see your Habbo's profile, or the Habbo Club web purchase component, it means that you either need to install a Flash player or update your current version.

Step 1: Uninstall the old Flash player by following the instructions here.

Step 2: Reinstall/ install the latest version of the Flash player from here.

Note: Make sure that you disable your firewall when downloading Flash player, otherwise some important files might be missing during the download.

Browsers store frequently used files in a cache so it speeds up browsing to frequently visited sites. Habbo Shockwave files are also cached.

Many browser related issues can be solved by clearing this cache.

Firefox
1) Log out of Habbo Hotel Singapore (close the window). Close all Firefox windows/tab except for one.
2) Click the 'Tools' menu; select Options'.
3) A dialog box will appear. Select 'Privacy'.
4) Select 'Settings' in the 'Private Data' box. Check 'Cache'; then click 'OK'.
5) Firefox will now clear your cache. Click 'OK' to close the Options dialog box.
6) Close Firefox.
7) Restart Firefox and log back into Habbo Hotel.

Internet Explorer (IE7)
1) Log out of Habbo Hotel Singapore (close the window). Close all Internet Explorer windows except for one.
2) Click the 'Tools' menu; select 'Internet Options'. Choose the General tab.
3) A dialog box will appear. Find the Temporary Internet Files section. Click on Delete.
4) A Delete Browsing History window will appear. Click on the Delete Files... button.
5) Internet Explorer will now clear your cache.
6) Close Internet Explorer.
7) Restart Internet Explorer and log back into Habbo Hotel.

Note: Some buggy browsers may damage Shockwave in the process. Reloading Shockwave would solve that issue.

Scenario 1:

Error message received:
Could not load DLL library C:\xxxxx\system32\kernel32.dll (GetSystemWow64DirectoryA)

Shockwave (v11) is not supported by Windows 2000, ME, 98 operating systems. This is to say that you cannot use the latest version of Shockwave but you have to install the older version of Shockwave.

After installing the older Shockwave version, unselect the Auto update service, so that system will not reinstall the latest Shockwave version.

Unselect Auto update by clicking right mouse button on the Habbo Window (Hotel view) -> Properties -> "Auto update" unselect

Scenario 2:

Error message received:
Director player error
This application requires an Xtra (text)than either does not exist or failed to initialize properly. Please make sure the appropriate Xtras are in the Xrtas folder(s).

The problem is related to Shockwave installation as you have installed the 'SLIM' version which is not a full featured version. SLIM does not install important Xtra files but they have to be preinstalled on your computer. However the problem should be resolved by installing the FULL version of Shockwave.

You will find the FULL version from Adobe site by clicking this link.

Problems have also occurred when one has tried to install the latest Shockwave on a newer operating system. It is advisable to try to install the latest Shockwave as a FULL version, instead of SLIM version which is often suggested by auto install services.

Get the full fat version! :)

Scenario 3:

There are many reasons as to why some people have trouble connecting to Habbo Hotel but the common reason is a Shockwave error, which can easily be rectified by reinstalling Shockwave on your machine. We ask that you try this solution first.

To remove/uninstall Shockwave, you can download an official Shockwave uninstaller here.

To add/re-install Shockwave, click here.

Scenario 4:

Sometimes, it could be because you are blocked by your firewall. Check on your firewall settings as new updates may block access to certain websites.

Scenario 5:

You can also try to log into Habbo by using different browsers. For example, if you are able to log into Mozilla Firefox and not Internet Explorer, then you should check your web browser's setting.

Scenario 6:

Clearing your cache to remove the old web pages helps too.

Firefox
1) Log out of Habbo Hotel Singapore (close the window). Close all Firefox windows/tab except for one.
2) Click the 'Tools' menu; select Options'.
3) A dialog box will appear. Select 'Privacy'.
4) Select 'Cache'; then click 'Clear'.
5) Firefox will now clear your cache. Click 'OK' to close the Options dialog box.
6) Close Firefox.
7) Restart Firefox and log back into Habbo Hotel.

Internet Explorer (IE7)
1) Log out of Habbo Hotel Singapore (close the window). Close all Internet Explorer windows except for one.
2) Click the 'Tools' menu; select 'Internet Options'.
3) A dialog box will appear. Select the 'Delete Files' button.
4) You will see another dialog box. Select 'Delete all offline content'. Select 'OK'.
5) Internet Explorer will now clear your cache.
6) Close Internet Explorer.
7) Restart Internet Explorer and log back into Habbo Hotel.

Scenario 7:

If you have Asian language support (Chinese, Japanese, etc.) enabled on your Windows computer, it may cause problems loading Habbo. Even if you can load the Hotel, you may see strange fonts and have display issues. To fix this:

1. Go to Start > Control Panel > Regional and Language Options.
2. Click the 'Advanced' tab.
3. Under 'Select a language to match the language version of the non-Unicode programs you want to use', choose 'US English', 'UK English' or another English language option.

Scenario 8:

Alternatively, your computer may be out of memory. Try restarting it. Do make sure you don't have too many other browser windows/programs or applications open when you try to use Habbo Hotel.

Scenario 9:

By clicking the Enter button you receive the message: 'Update your Habbo'. This is apparently related to Adblock Plus plug in installed in Firefox browser. Removing this plug- in will solve the problem.

Should you have any other technical questions, you can always write to us via the Habbo Help Tool. Always give us as much info as possible about the error message such as:
- Operating system ie. Windows XP
- Browser ie. Internet Explorer, Firefox
- Flash/Shockwave version (if you do not know which version you have visit this url and it will tell you - http://www.adobe.com/shockwave/welcome/)
- Description of the problem and any error messages that you may come across
- Description of what was happening when they you got disconnected

Saying "I've a bug, please help!" is not much information for us to help you with.

Internet Explorer 6 and older versions of Flash have some problems where Flash works on some web pages and not on others. In some cases, clearing the Internet Explorer 6 browser cache totally can cause Flash to stop working on some websites.

Symptom
You visit a website which tells you that you either have Javascript turned off or you need to get the latest version of Flash. When you visit Adobe's site to install Flash, you see the rotating Flash banner telling you Flash is successfully installed yet it still doesn't work.

Explanation
When you select the 'Delete all offline content' option in clearing Temporary Internet Files, IE is supposed to remove only temporary program files. However, there are some cases where IE will remove the Flash configuration as well. When websites try to detect Flash on your computer, they will see that you do not have it installed.

Unfortunately, IE actually leaves the program installed on the computer. When you visit the Flash download website, the website is able to detect the program and skips straight to the successfully installed page.

You can easily see if this is the case because the ActiveX configuration will be missing from the downloaded program files directory. For example, Inside:

C:\windows\downloaded program files

you should see the Shockwave Flash Object (not to be confused with Shockwave ActiveX Control). If it is missing, IE will have issues displaying Flash items from some websites.

Solution
You can fix this by removing Flash properly then re-installing it.

The un-installer can be downloaded from here.

You will need to close all browser windows in the process.

Once completed, install Flash directly from the manufacturer's website here.

Note: Make sure that you disable your firewall when downloading Flash player, otherwise some important files might be missing during the download.

A keylogger is a piece of hacker software that records everything you type and sends it over the Internet to the hacker. The hacker is able to view your login names and passwords to Habbo, credit cards, Internet banking, email, etc..

This sort of virus usually comes hidden in email attachments and web downloads. Clicking on the files or even just visiting certain dodgy websites can result in your computer being infected.

Also, most keyloggers are disguised as free programs, for example free credits or furni programs offered on a scam site.

If you have a firewall installed, it may give you some indication, because most will ask when a suspicious program is trying to communicate on the Internet.

You need updated anti virus software to get rid of and block this sort of threat.

Please visit hobtech.net for comprehensive help with keyloggers, trojans, and other nasty programs you may have downloaded.

See the FAQ in this section for Anti Virus software.