Habbo Hotel is moderated by a team of trained Safety Moderators. While in the Hotel, players can request help from these moderators by using a clearly-marked button. We have the ability to monitor player chat, and we report questionable behaviour to the police whenever necessary.

Moderators in the Hotel can be identified by their Staff Badges.

Additionally, Habbo also filters offensive words and personal identifying information like phone numbers and email addresses. We take safety seriously and emphasize safe Internet habits to our players all the time.

While Habbo Hotel is aimed primarily for teenagers, we welcome anyone 13 years old and above.

Players younger than 13 years old must get their parents' or guardians' permission before registering, and play under their supervision while in the Hotel.

Habbo Hotel is a virtual hotel environment where players can socialise with each other using customized avatars called Habbos. The virtual environment features Public Rooms which are accessible to all players; and Guest Rooms, which are private user-created rooms. Habbos can furnish their rooms with items called Furni, and may also choose to adopt a virtual pet. Habbo also features a number of mini-games within the Hotel environment, and we encourage the community to create and host new games and other events, such as competitions, debates, and performances.

Players can register for an account, check into Habbo Hotel, and play in the Public Rooms for free. However, we do charge a small fee for certain premium items in the Hotel, such as Furni, and Habbo Club subscriptions, which provide additional features and services to the players.

These premium items are purchased using the Hotel's currency, Habbo Credits, which can be purchased through various secure methods such as scratch cards or SMS. All of our payment systems have a certain limit to prevent over-spending and we make it very clear that players need to ask their parents' or guardians' permission before making a purchase. You can also learn more about Habbo Credits here.

Please note that we do not operate automatic dialers. The only way you can be charged with a Habbo purchase in your telephone bill is if someone picked up your mobile phone and sent a text message (SMS) to the Habbo Credits line.

Contact us by using the Habbo Help Tool and click on the 'I'm a Parent' option. We always try to answer all enquiries within 2 working days.

Because each email is tagged with a ticket number for reference, please don't keep writing to us if we can't get back to you within the specified time frame. Rather, we'd prefer that you reply to the same auto-generated email that is usually sent to you so that we can keep track of all communications.

Nobody can steal your child's Furni or Credits unless they give away their Habbo password. This is why we emphasise to all players that they should keep their passwords safe and never give them away to anyone who asks for it. Unfortunately, there will always be other players who will try and trick other Habbos into revealing their passwords. But if your child practices safe Internet habits, their account will remain secure.

Furthermore, please make sure that you have anti-virus software installed in your computer. Otherwise, your computer could be at risk for keyloggers. Keyloggers are files sent through email or instant messengers like MSN or Yahoo! Messenger that can copy account names and passwords without the user even realising that this is happening. Anti-virus software is relatively inexpensive and can be purchased from most computer shops.

We need Habbo players to provide their email addresses so that we can communicate directly with them regarding matters like password resets, ask for and obtain feedback regarding Habbo, and send them emails, like the weekly Habbo Newsletter.

We follow a strict Privacy Policy and we will not share your child's personal details to anyone, including fellow Habbos and other companies. Only employees of Sulake Singapore Pte. Ltd. have access to your child's personal information. We will only disclose a player's personal information to legal authorities who request it.